Shipping
and
Purchase Policy
At Northern Bars, we take great care to ensure your Nanaimo Bars arrive fresh and in excellent condition.
Shipping Policy
When do we ship?
We ship orders on weekdays only (Monday to Friday), carefully scheduling shipments to minimize the time your bars spend sitting in carrier warehouses over the weekend.
Shipping Carriers
We use UPS, Purolator, and Canada Post to deliver your orders. Once your order has shipped, you'll receive a tracking number to follow its journey.
Shipping Delays & Issues
While we do our best to ensure timely delivery, occasional delays may occur due to weather, carrier disruptions, or other circumstances beyond our control.
If your package is delayed, lost, or arrives damaged, please contact us at *order@northernbars.ca with your order number. We'll be happy to investigate and help find a suitable resolution.
Returns & Replacements
Due to the perishable nature of our products, we do not accept returns or exchanges.
However, your satisfaction matters to us. If you receive a defective or damaged product, please email order@northernbars.ca with:
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Your order number
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A brief description of the issue
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A photo of the affected product
We'll review your request and arrange a replacement at no additional cost for eligible claims.
Thank you for choosing Northern Bars!